Refund, Return & Cancellation Policy

1. Cancellation Policy

• You may cancel your order within 24 hours of placing it for a full refund.
• For service bookings, cancellations made at least 48 hours before the scheduled time will receive a full refund.
• Cancellations made within 48 hours of the scheduled service will incur a 20% cancellation fee.
• No-shows will be charged the full amount with no refund.

2. Refund Policy

• Approved refunds will be processed within 7-10 business days.
• Refunds will be issued to the original payment method used during purchase.
• Processing fees charged by PayTabs may be deducted from your refund amount.
• For partial refunds, the amount will be determined based on service usage or product condition.

3. Return Policy

• Physical products must be returned within 7 days of delivery in original packaging.
• Products must be unused and in the same condition you received them.
• Return shipping costs are the responsibility of the customer unless the item was defective.
• Digital products and downloadable items are not eligible for return.

4. Exceptions

• Customized or personalized products cannot be returned or refunded.
• Special order items are non-refundable.
• Sale or clearance items are final sale unless defective.
• We reserve the right to deny refunds if the return policy is abused.

5. How to Request a Refund

To initiate a return or request a refund, please contact our customer service team with your order details: